Delivery Terms
At Polleo Sport, we believe that being fit is not just a goal – it's a lifestyle.
That's why we pack every order with the same care you put into building your physique: thoroughly and with great effort.
Our team ensures every package arrives safely and promptly – because we know that every day without your routine is a step back.
💪For your top performance, we're here with top service. 🎯 Because every effort deserves the support it needs.
Below you'll find all the information about delivery – simple, clear, and easy to follow.
✅ Free delivery or gift over 39.99 €
- For all orders over 39.99 €, you can choose free delivery or a gift*
- Applies only to standard shipments (up to 30 kg and standard dimensions up to 50x50)
- Not valid for oversized or heavier packages (>30 kg)
- Oversized items: mats and tatami pads, fitness machines (treadmills, exercise bikes, rowers, multi-functional machines...), weightlifting bars, punching bags ...
🏪 In-store pickup
- Always free, regardless of order amount
- A gift over 39.99 € is not available with in-store pickup
- Orders are shipped from a central warehouse – you’ll be notified by email when your order is ready for pickup
- No deliveries on weekends
- Oversized packages cannot be picked up in-store – cargo delivery applies
📦 Standard delivery (up to 30 kg)
GLS Slovenia:
- Below 39.99 €: 3.99 €
- Over 39.99 €: Free*
*Or a gift – only one option can be selected (gift or delivery)
📬 Parcel lockers
Available only for products that meet the conditions (e.g. <20 kg, not shipped in multiple parts)
GLS parcel locker:
- Below 39.99 €: 3.99 €
- Over 39.99 €: Free*
🚛 Cargo delivery
- Delivery of oversized items (>30 kg)
- Price: 10.00 per order
- Delivery time: up to 10 business days
- Delivery to building entrance (no indoor delivery)
- Oversized items: fitness machines, punching bags, tatami and mats, weightlifting bars, etc.
⚡ Priority order
For those who want their order quickly and with minimal waiting
Select Priority Order and enjoy premium delivery – we know how important your routine and motivation are without interruptions.
- 🔝Your order goes straight to the top of the list
- 🕒Processing within 1–2 hours and shipping the same or next working day
- 💡Available only for items in stock
- 💰Surcharge for priority processing: 2.99 €
- 📦Delivery depends on the courier – exact delivery date not guaranteed
- 💳For prepayment, processing may be delayed 1–2 business days (depending on payment)
ℹ Other important information
- Tracking number: provided by the delivery service
- If unavailable at delivery: the courier will attempt another time or contact you
- Do not change delivery or payment method after placing the order
- To change the delivery address, use the link provided by the delivery service
ENGLISH
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